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CRM solutions streamline processes and increase profitability in your sales, marketing, and service divisions. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not maximizing your business relationships. Imagine misplacing customer contact information, only to learn that your delay pushed your client into the arms of a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized program where your people can log and track customer interactions, your business falls behind schedule and out of touch. The fundamentals of customer relationship management CRM tools make the customer-facing functions of business easier. They help you: Cen...

AX and Azure Mashup Scott Morley March 20, 2017 March 20, 2017 Posted in AX For those of us fortunate enough to attend the Dynamics 365 for Operations Tech Conference in Seattle last week, it offered a great learning experience. There was tons of content that Microsoft shared and I, personally, had a chance to catch up with some old friends and make some new ones. If you weren’t able to attend, or maybe missed out on some of the sessions because of conflicts, read on, I have shared what I got out of the sessions I attended. If there is something you feel I missed, or want to share your favorite part of the conference, feel free to leave a comment! The most prevalent topic discussed – even more than local business data – was definitely LCS. The Lifecycle Services portal ( lcs.dynamics.com ) plays such a critical role in everything D365 that if you haven’t logged in there yet, you will soon. LCS is where you can track your project, deploy and monitor your e...